Biography: Kian Gould is the Founder and Chief Executive of AOE, a leading global expert in omnichannel e-commerce and digital transformation within the aviation space. He is a regular speaker at many global conferences, and a well-known expert in airport digitalisation; he is best known for transforming Frankfurt Airport into the first digital omnichannel airport e-commerce marketplace. For the past 15 years his company AOE has assisted Fortune 1000 companies with their digital transformation and omnichannel e-commerce strategies. With its headquarters in Frankfurt and with offices in San Francisco, Zürich, Dubai and Hong Kong, AOE and its global team of more than 250 people in six countries, has established a reputation as a leading provider for airport digitalisation. The company’s OM3 platform is quickly becoming the leading technology solution for digitalising non-aviation revenues for both airports and airlines.