Fiona Carleton is the Director of Expansion and Future Operations at Heathrow. Fiona is currently developing the Future Business Strategic Direction to consolidate Heathrow’s leading global hub status by creating a coherent narrative and organisational Strategy for Heathrow. This incorporates future of airspace, passenger of the future, future operations and Innovation. Fiona leads on Airspace Change, Occupancy, Capacity  & Resilience Strategies, Masterplanning and Operational Readiness and is author of Heathrow’s Strategic Brief. Fiona has also developed Heathrow’s Passenger Insight to inform Infrastructure & Process Design, culminating in the Client Brief for Heathrow Expansion. Fiona headed up the Operations Team which brought Heathrow’s Terminal 2 on line. T2 opened successfully in 2014 and was rated Europe’s best Terminal in 2018. Fiona also led Gatwick Airport’s Terminal Operations from 2006 – 2011.